Distinguished Professor at National Chin-Yi University of Technology, Taiwan
Dr. Chun-Min Kuo is a Distinguished Professor at the National Chin-Yi University of Technology in Taiwan. She holds a bachelor’s and a master’s degree in Tourism Management, a Ph.D. in International Business from Taiwan, and a master’s degree in Acupuncture and Oriental Medicine as well as an Ed.D. in Education Leadership from the USA. With over twenty-eight years of teaching experience in hospitality management, Dr. Kuo has authored 21 textbooks and over 80 academic papers. She has led approximately 40 projects funded by various institutions and has held significant administrative roles, including Director of the Hotel Management and Leisure Industry Management Department and Dean of the International Affairs Office at her university. Additionally, Dr. Kuo has served as the Executive Supervisor of the Chinese Tourism Management Association and Executive Director of the Chinese Agriculture Development Association.
Profile
Degrees:
- Ed.D. in Education Instructional Technology, Idaho State University, USA (2000-2008)
- Ph.D. in International Business, Chinese Culture University, Taiwan (2001-2006)
- M.S.A.O.M. in Acupuncture and Oriental Medicine, Texas Health and Science University (2019-2022)
- M.S. in Tourism Management, Chinese Culture University, Taiwan (1994-1996)
- B.S. in Tourism Management, Chinese Culture University, Taiwan (1987-1992)
Professional Experience:
- Distinguished Professor, Dept. of Leisure Industry Management, National Chin-Yi University of Technology (2019-present)
- Dean of International Affairs Office, National Chin-Yi University of Technology (2016-2017)
- Professor, Dept. of Leisure Industry Management, National Chin-Yi University of Technology (2013-2019)
- Associate Professor and Director, Dept. of Leisure Industry Management, National Chin-Yi University of Technology (2009-2011)
- Associate Professor and Director, Dept. of Hotel Management, Jin-Wen University of Science and Technology (2006-2008)
- Instructor, Dept. of Hotel Management, Jin-Wen Institute of Technology (1998-2006)
- Instructor, Dept. of Tourism, Taiwan Tourism and Hospitality College (1997-1998)
- Assistant Researcher, Tourism Management Institute, Chinese Culture University (1996-1997)
- Assistant Teacher, Dept. of Tourism Management, Chinese Culture University (1993-1994)
- Receptionist, Royal Taipei Hotel, Taipei, Taiwan (1991-1992)
- Clerk, Grand Hotel, Taipei, Taiwan (1989-1991)
- Salesman, Eagle Travel Agent (1987-1989)
Research Focus:
Dr. Chun-Min Kuo’s research in Hospitality focuses on various aspects of hospitality operations, including hotel management, hospitality marketing, front office operation, and housekeeping operation. Her work aims to enhance service attitudes and improve hospitality and tourism management practices. She has contributed significantly to the academic and practical understanding of hospitality through her extensive publication of textbooks and academic papers.
Citations:
- All: 1066
- Since 2019: 749
- h-index: 13
- Since 2019: 12
- i10-index: 15
- Since 2019: 13
Publications 📄
- “Investigating an innovative service with hospitality robots” – International Journal of Contemporary Hospitality Management, 2017 (382 citations)
- “Rural tourism: Marketing strategies for the bed and breakfast industry in Taiwan” – International Journal of Hospitality Management, 2013 (171 citations)
- “The importance of hotel employee service attitude and the satisfaction of international tourists” – The Service Industries Journal, 2007 (102 citations)
- “The managerial implications of an analysis of tourist profiles and international hotel employee service attitude” – International Journal of Hospitality Management, 2009 (93 citations)
- “Factorial validation of hospitality service attitude” – International Journal of Hospitality Management, 2012 (46 citations)
- “Exploring the relationship between hotel-based service attribute importance and customer satisfaction at international conferences in Taiwan” – Journal of Convention & Event Tourism, 2010 (46 citations)
- “Implementing city hotel service quality enhancements: Integration of Kano and QFD analytical models” – Journal of Hospitality Marketing & Management, 2016 (44 citations)
- “Integration of the Kano and QFD model in health food development: using black beans as examples” – Quality & Quantity, 2014 (44 citations)
- “SMART SWOT Strategic Planning Analysis: For Service Robot Utilization in the Hospitality Industry” – Consortium Journal of Hospitality & Tourism, 2016 (26 citations)
- “Developing a smart system with Industry 4.0 for customer dissatisfaction” – Industrial Management & Data Systems, 2021 (21 citations)
- “Is it all about religious faith? Exploring the value of contemporary pilgrimage among senior travelers” – Asia Pacific Journal of Tourism Research, 2019 (18 citations)